It is tricky being a zero-waste store while shipping packages large distances using carbon-intensive vehicles. We do our best to minimize waste at all stages of the shipping process.
Within London, Ontario, we hand-deliver all orders. We offer free delivery for orders over $75. Elsewhere in Canada, it's free shipping over $150. We don't ship outside of Canada.
We ship using the minimum packaging possible, avoiding plastic and virgin materials wherever possible.
All products are packed in paper bags or in reusable containers, for which we charge a small deposit (from $0.50 upwards, depending on the size of the container). Simply bring your used and rinsed containers back next time you pick up an order and we will issue a refund for the deposits onto your credit or debit card.
We try not to put any packing materials inside of shipping boxes, but for any orders that are fragile, we use post-consumer packing materials inside of our boxes.
Our shipping labels are 100% plastic-free and, where possible, printed on GOOS (good on one side) paper.
We seal our boxes with non-reinforced paper tape which is 100% plastic-free.
Thank you Package Free Shop for the inspiration on how to pack and ship well.