Welcome to Reimagine's Help Site

• How can I donate jars, containers and packing materials?
• How can I refill my containers?
• What are your store hours?
• What does Reimagine sell?
• What is Reimagine Co?
• What is your policy for refunds and exchanges?

• Can I still order from you if I’m outside of London?
• Do you offer delivery or pickup?
• How do I change my order or add to my order?
• How do you minimize waste when packing orders?
• I live close to London but not in London (St Thomas, Dorchester, etc). Can you still deliver to me?
• When will my order be delivered?
• When will my order be ready for pickup?

• Are your products cruelty-free?
• Do you sell gift cards?
• Where can I find more information about your products?

• Are all your meals vegan?
• Can I add extra items to my order?
• Can I order a single meal?
• Can you handle my dietary needs/preferences?
• Does the Meal Box subscription have a commitment?
• Do you deliver?
• Do you deliver to condos or apartment buildings?

See all articles in Prepared Meals →

• Can I still buy meals?
• Can I still use the Thing Library?
• I have a product from Reimagine that I can’t live without! Can I still order it from you?
• Is the Refillery staying open or is that shutting, too?
• What about memberships?
• What do I do with my containers?
• Why is the grocery store winding down?

See all articles in Reimagine Groceries is becoming Reimagine Meals (October 2024) →

• How do I check my loyalty points balance and redeem rewards?
• How do I earn loyalty points?
• How do I earn points for referring friends?
• How do I join the Reimagine Rewards Program?
• How do I use my rewards?
• What are the Terms & Conditions of the Rewards Program?